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Example: Expertise Location
- Crucial in any large organization
- Online directories of expertise tend to be out of date
- cannot predefine all categories
- privacy issues
- In practice: a person-to-person task
- Contact a small set of colleagues, who might be familiar
with the topic --
Personal contacts likely to reply
- Often, they don't know, but can refer you to someone else
- May follow referral chain several layers deep
-
Tradeoff: number of people bothered versus chance of success