Dialogue: s16 Number of utterances files: 329 Length of dialogue: 1014.742355 Estimated number of turns: 201 utt1 : u: okay utt2 : um so this is a a rather complicated situation utt3 : s: okay utt4 : u: there is an ice storm utt5 : we have roads out at the elmwood bridge + + at thurston road at route three eighty three and brooks utt6 : s: + mm hm + utt7 : okay utt8 : hold on utt9 : can you give me the first uh outage utt10 : u: okay utt11 : s so elmwood bridge + + utt12 : s: + + okay utt13 : u: um thurston road utt14 : s: mm hm utt15 : u: + three eighty + three at brooks utt16 : s: + okay + utt17 : mm hm utt18 : u: and four ninety at the inner ne loop utt19 : s: okay utt20 : u: + hold on + utt21 : s: + okay + utt22 : and the last one was at the where on the loop utt23 : u: four ninety utt24 : s: okay utt25 : okay + got you go + + ahead + utt26 : u: + okay + utt27 : + at + both the thurston road and the elmwood bridge locations + + um we're going to need digging utt28 : s: + mm hm + utt29 : okay utt30 : u: okay utt31 : and we have major electric di lines down at three eighty three and brooks and route thirty one and three ninety utt32 : and at route thirty one there's a line lying across the road utt33 : s: okay utt34 : so let me uh utt35 : i missed some of your information utt36 : u: okay utt37 : s: i have um roads out at elmwood bridge utt38 : and they also need a a digging crew there utt39 : u: + yes + utt40 : s: + right + utt41 : um road out at thurston road utt42 : they also need a digging crew there utt43 : u: yes utt44 : s: okay utt45 : and what are the other um did you have just beside road + outages + utt46 : u: + okay + utt47 : um three eighty three and brooks + is + a road out and an electric line down utt48 : s: + brooks mm hm + utt49 : okay utt50 : u: four ninety and and the inner loop is just the road out utt51 : s: okay utt52 : u: and thirty one and three ninety is just an electric line down utt53 : s: okay utt54 : u: we also have um two people in need of aid utt55 : s: okay utt56 : u: there is a person on oxygen on at three eighty three just past two fifty two a utt57 : s: mm hm utt58 : u: um they're need an emergency generator in the next three hours for to take care of the oxygen utt59 : s: okay utt60 : u: and also o at main and east avenue + + um there is a person with pneumonia who needs to be taken to the hospital utt61 : s: + mm hm + utt62 : okay utt63 : u: okay + so + + + utt64 : s: + okay + utt65 : + the only + thing i didn't get is wh in the need aid um where was the oxygen needed at utt66 : u: um three eighty three past two fifty two a utt67 : s: okay utt68 : u: so that's that's near the three eighty three and brooks + location + utt69 : s: + right + right utt70 : and those are the only two needs you have as + far as aid goes + utt71 : u: + yes + utt72 : s: okay utt73 : u: yes utt74 : s: okay utt75 : u: okay utt76 : so so first we need to do um the digging and the roads fixed at um at s utt77 : oh sorry utt78 : so first we're going to send a road crew to route four ninety and the loop from east and main utt79 : sorry there also there um let me tell you about the road + crews + utt80 : s: + + okay utt81 : u: there are two road crews one's at main and east + and one's + at the airport utt82 : s: + mm hm + utt83 : okay utt84 : u: um there are three electrical crews all a at route thirty three and thirty three a utt85 : s: what was that you were utt86 : u: these are electrical + crews + utt87 : s: + electrical + crews okay utt88 : u: um there's a generator + + at strong + + and an and a ambulance also at strong utt89 : s: + mm hm + utt90 : + okay + utt91 : okay utt92 : u: and there's also one truck with digging with equipment for digging at the main r g and e plant utt93 : s: okay utt94 : so that's another road crew utt95 : u: right utt96 : + well if it's + yeah it's the the digging + people + utt97 : s: + okay + utt98 : + okay + got you utt99 : u: okay utt100: so um let's send the digging truck to the elmwood bridge utt101: uh and get them started on that utt102: s: mm hm utt103: u: um utt104: s: okay so okay utt105: u: and we'll send the um + + send the road crew from from east and main to the four ninety and loop perso um location utt106: s: + mm hm + utt107: u: so + that'll take that'll take + two hours utt108: s: + okay right + utt109: u: the digging takes one hour utt110: s: right utt111: u: um and we'll send the um emergency generator to the the um three eighty three a and + and + two + fifty two a + utt112: s: + okay + utt113: + so the emergency + generator from strong you + want to send where + utt114: u: + from strong yes + utt115: to um to the oxygen person utt116: s: oxygen person okay utt117: u: looks like they should be able to take um the five ninety to three eighty three and bypass all the + trouble + utt118: s: + okay + utt119: u: so we can get them taken care of right away utt120: s: okay utt121: u: okay so utt122: okay so now we have the the digging truck is being used on the elmwood bridge utt123: s: right utt124: u: the um one of the road crews is at work at the the four ninety and + inner loop + location utt125: s: + right + utt126: u: um we'll send an electrical crew to route thirty one and and three ninety utt127: first they need to turn off the power utt128: s: okay utt129: u: and that's take um an hour and a half utt130: wait utt131: that's take first first um twenty minutes to to turn it off and then an hour and a half to to fix the power line so that'll take about two hours utt132: s: okay utt133: u: okay utt134: um let's see we have two remaining electrical crews and one remaining road crew that has not + been used yet + utt135: s: + right we still + have a road crew at the airport utt136: u: okay utt137: and the locations utt138: right now we have someone digging at elmwood utt139: s: mm hm utt140: u: and we have um someo we have the uh the route four ninety is being being worked on utt141: the road is + being + fixed utt142: s: + right + utt143: u: + um + + so + utt144: s: + right + utt145: + okay we have a line + down at um three thirty eight and brooks utt146: can we get + + a ro a electric crew out there utt147: u: + + utt148: the um the road has to be fixed + first + utt149: s: + + + okay + utt150: u: + so we'll + send a the crew from um from the airport utt151: see if they can get there utt152: s: okay utt153: u: + three eighty three and brooks + utt154: s: + is there any way we can get the + ambulance to the medical problem at main and east avenue utt155: u: um it looks like we're gonna have to wait utt156: actually let's see the hospital's there utt157: um yeah it looks like we can take side roads and get there utt158: so we'll send the ambulance up to pick up the pneumonia person utt159: s: okay utt160: u: okay utt161: and simultaneously let's send the um the road crew to the the airport road crew to to three eighty three and brooks utt162: s: okay utt163: u: so they'll they'll fix that utt164: so that will take um + + that'll take two hours utt165: s: + + utt166: okay utt167: u: so let's see where we where we are right + now + utt168: s: + + okay utt169: u: okay we've taken care of both of our medical emergencies utt170: is that correct utt171: s: um well yes we have an uh we have an emergency generator being sent from strong over to three eighty three past um two fifty two a utt172: and then we have the ambulance actually going to um main and east avenue for the p for the pneumonia utt173: u: okay utt174: excellent utt175: um we have both road crews d deployed utt176: one at the one from from downtown is is at the inner loop + and + the one from the airport is at brooks utt177: s: + right + utt178: u: we have the digging crew at elmwood utt179: s: mm hm utt180: u: and utt181: okay utt182: so we still n utt183: so we can send an uh electrical utt184: we have two more electrical crews right utt185: s: + yes + utt186: u: + we've we've + sent one to thirty one and three ninety utt187: is that correct utt188: s: yes indeed utt189: u: okay utt190: so the electrical crew there is gonna take approximately two hours utt191: s: right utt192: yeah we s we still need to get a crew up to three thirty eight and brooks utt193: but uh you said there wasn't a passageway to get there utt194: u: well we have to wait until + the uh + until the the road crew is done utt195: s: + right + utt196: + right + utt197: u: + so + that it'll be two hours until that's available utt198: also the road crew is working a at four ninety and inne and the inner loop that'll take two + hours + utt199: s: + right + utt200: u: + and the + utt201: s: + do you think + it makes sense uh in the interim there to dispatch at least one other electrical crew over to help the first one utt202: u: um i don't think it'll actually go any faster + + utt203: s: + okay + utt204: u: um okay utt205: after one hour's past we can send the digging truck to thurston road utt206: cause they'll be done at elmwood utt207: s: + okay + utt208: u: + a and + then after an additional hour um we can we can move both of our our two trucks to those two locations utt209: um thurston road utt210: we can send the um we can send the truck from three from um sorry utt211: hold on utt212: we can send the truck from the inner loop + + to um brooks i mea sorry from the inner loop to thurston road and from no sorry the inner loop to elmwood and from three eighty three to thurston utt213: s: + mm hm + utt214: u: so those those'll be arriving two hours from now utt215: s: okay utt216: wait a minute i misunderstood utt217: okay we're gonna need to wait an hour utt218: then we can send the road crew that's at elmwood now + over + + to thurston + utt219: u: + right + utt220: + that's just a digging + crew utt221: s: right utt222: u: so they they won't do the road work they're just doing the + digging + utt223: s: + digging + okay utt224: then we also need to get a road crew in there right utt225: u: right utt226: s: right utt227: u: and um utt228: s: okay utt229: so the two road crews we have are the one that's at brooks initially + + and um the one that's utt230: u: + right + utt231: at four ninety and the inner + loop + utt232: s: + + right yep utt233: u: so after they're done which will take about two hours + we'll send + the one from the inner loop to um elmwood and from + the one + from brooks to thurston utt234: s: + mm hm + utt235: + okay + utt236: u: meanwhile we can send one of the electrical crews to three eighty three and brooks utt237: s: mm hm utt238: u: and that'll take another hour and a half utt239: meanwhile it'll take two more hours for the other for the the two road crews we just sent to to finish off at elmwood and thurston utt240: so we should have everything done it looks like in four hours utt241: s: + okay + utt242: u: + so + that's good utt243: s: okay + + utt244: u: + can + you + can + you go over the the thing + for me again + utt245: s: + i + utt246: + yeah in one + minute utt247: i have to clarify at the end here utt248: you said sending an electrical crew from thirty one and three ninety utt249: u: oh we + have we have two othe + we other we have the two other electrical + crews actually too + utt250: s: + oh i'm sorry from th + utt251: + right right + utt252: u: so um if they're not done yet at thirty one and three ninety we can send + one of our + reserve crews utt253: s: + right + utt254: right okay utt255: okay and that was going to f um utt256: u: to um three eighty three and brooks utt257: s: three eighty three and brooks + right + utt258: u: + but that has to + wait til the road crew is + initially done + utt259: s: + right + utt260: u: okay utt261: s: okay utt262: i think i have this down utt263: okay what we're going to do is we're gonna start out utt264: we're gonna send the digging crew we're gonna send the road crew from r g e up to elmwood bridge utt265: then we're gonna send the road crew from downtown to four ninety and the inner loop utt266: uh while they're working on that we can get the emergency generator from strong taken over where oxygen is needed at three eighty three past two fifty two a utt267: u: mm hm utt268: s: um we can also then get an electrical crew by side roads out to um thirty one and three ninety um where they're gonna work on turning back on the power utt269: estimate it's going to take about two hours to do that utt270: we should then be able to get an ambulance from strong over to um east and main avenue to take care of the uh person there with pneumonia utt271: u: right utt272: s: we're gonna send uh the airport road crew to three eighty three and brooks utt273: it's gonna take them about two hours there to uh deal with the um the road situation there utt274: u: mm + hm + utt275: s: + we also + have a line down there utt276: um after about an hour we should be able to send the road crew that was initially at elmwood bridge over to thurston utt277: and uh after another hour we should be able to send the road crew that was at four ninety and the inner loop over to elmwood um yeah to actually work on the road now that the digging should be done by that time utt278: and then lastly we can get some electrical crews up to um three eighty three and brooks utt279: u: yeah utt280: don't forget the um the road crew from three eighty three and brooks needs to go to thurston lipsmack as soon as it's done with three eighty three and brooks + + utt281: s: + + right okay yeah i did have that road crew three from okay got you utt282: so they're gonna go at first to elmwood then they're gonna go to thurston and then they're going to go to brooks utt283: u: no no no utt284: the digging crew goes from elmwood to thurstro + to thurston + utt285: s: + okay + got you + okay yes + utt286: u: + um the airport road + crew goes from brooks + to + to um e elmwood utt287: s: + oh got you okay + utt288: u: no thurston utt289: sorry utt290: and the the the other crew goes from from um four ninety + to + to elmwood utt291: s: + right + utt292: u: the brooks crew ends up going to thurston and the utt293: s: got you utt294: okay utt295: u: okay utt296: s: mm hm utt297: okay we have an injured person uh between brooks and howard that needs to get to the hospital as soon as possible utt298: um right now our only ambulance was uh dispatched to strong and east main utt299: um okay the nearest hospital utt300: um i need to see if we can get a problem utt301: okay thirty three a utt302: okay i don't know is if we have a passage problem there should be ways to get there utt303: u: it seems like we can go str to um the alternate hospital utt304: i don't have an ambulance for it though utt305: s: right utt306: u: um so it looks like to get from from howard and brooks to to rochester general we're gonna have to go around utt307: s: right utt308: we + got a problem on + thurston utt309: u: + um + utt310: in fact utt311: s: yep utt312: u: we can send that same ambulance um since they have capacity for two + + two stretchers + + um we can send that same ambulance utt313: s: + right + utt314: + right + utt315: u: after they pick up the um the the pneumonia person they can go straight down thirty three a to howard and brooks and then then go back around the um this do bo go back up thirty three a it looks like is the only way and um utt316: actually actually it looks like brooks from brooks utt317: yeah that's gonna be the only way utt318: thirty three a to um the inner loop go around the north side of the inner loop to the side streets to get back to ros rochester general utt319: so they can they can be providing emergency treatment utt320: s: okay utt321: so that hospital can deal with both as long as they use thirty three a + as the the + route utt322: u: + yeah + utt323: s: okay utt324: so we'll want to notify the ambulance um to go from main and east to brooks and howard via thirty three a utt325: okay + + utt326: u: + + yeah utt327: okay utt328: s: yep utt329: u: great