O365 Email Migration FAQ


When will my email be converted to O365? You will be notified several days in advance. It is expected most accounts will be converted by January 2016.
How do I access my O365 accounts? You can access the O365 environment through a web browser by connecting to http://owa.ur.rochester.edu. Login using your A/D (Active Directory) Credentials. These are often the same as your NetID credentials. If you're unsure of your A/D credentials, please visit http://myidentity.rochester.edu. You may also configure thunderbird, Apple Mail or other imap compatible applications to access the O365 environment. To configure your imap client please refer to the university documentation (see below).
Will my forwards be carried over? Forwards will not be automatically carried over to the new O365 environment. To set up forwarding in the O365 environment connect via OWA webmail to O365, and select the "gear" button in the upper right corner, select "options". Under the account menu select "Forwarding". Select "start forwarding" and enter the address you wish mail to be forwarded to. You are only allowed to enter one address.
Where can I find documentation about how to use O365? The university provided documentation is available at http://tech.rochester.edu/services/office-365/.
Will I have access to my mail during the conversion? You will have access to your O365 mailbox during the migration process. You may send and receive O365 email during the migration process. You will not have access via IMAP to your CS inbox during the migration of your messages and attempting to use your email box via a NFS client during the migration could cause box corruption. We don't anticipate most migrations periods to be ecessively long but if your mail store is very large and it is anticipated that migration could be slow, arrangements can be made to get you a temporary password that will allow you IMAP access to your CS mailbox as well as your O365 box while the migration is running. After the migration is complete all incoming email will be delivered to the O365 inbox.
How long does he conversion process take? The length of the conversion process varies depending on how large the mail store for each individual user is. A smaller mail store will move much more quickly than a large store. The conversion will copy your inbox as well as any valid mbox file located in the mail folder of your home directory. Smaller mail stores will move in a matter of minutes - larger mail stores may take multiple days to move.
Can I forward my mail from O365 to the CS mail server? Following the conversion, do not configure O365 to forward your mail to the CS mail server (ie username@cs.rochester.edu). This will create a mail loop and your mail will not be delivered.
O365 uses my username_@_ur.rochester.edu address in the From: header of email I send out instead of username_@_cs.rochester.edu. How can I send using my _@_cs address in the From: header? This is a temporary problem during the transition period while users are migrating but before the CS email service is completely retired. Please see HowtoSendFromCS
How do I forward my Email to another account HowtoForwardEmail
-- Dave Costello - 2015-11-05
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Topic revision: r4 - 2016-02-12 - DaveCostello
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