Integrated Information Access
- Idea: use software agents to integrate ``online''
and ``person to person'' information access
- use agents to find the right people to ask
- use person to person email to get info not online
- Large range of possible queries:
- How can I print something on the printer down the hall?
- Who can recommend a good bicycle repair shop?
- Who knows about ATM switching in China?
- Informal help <-> project teams